Return and Refund Policy

Return & Refund Policy (7-Day Window)

• Eligibility: Returns are accepted within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
• Process: Email us at [courier.doomydecor@gmail.com] with your order number within 7 days of receiving the item for approval. Approved returns can be exchanged or refunded.
• Condition: Only items in original condition are eligible.
• Non-Returnable Items: Custom-made or personalized products are non-returnable.
• Shipping: Return shipping costs are the customer’s responsibility, except for damaged or incorrect orders.

 

Damaged or Incorrect Products

• Damaged Items: Report any damage within 48 hours of delivery by emailing us with photos. We will replace or refund the product.
• Wrong Orders: If you received the wrong item, contact us within 48 hours with order details and photos. We will cover return shipping and send the correct product promptly.

 

At Doo My Decor, we prioritize customer satisfaction. If you're not happy with your purchase, here’s how we handle refunds:

• Eligibility: Request a refund within 7 days of receiving your order. The item must be unused, in its original packaging, and in the same condition.
• Non-Refundable Items: Personalized or custom-made products cannot be refunded.
• Process: Email us at [courier.doomydecor@gmail.com] with your order number and product details. Once approved, refunds will be processed within 3-5 business days after we receive the return.
• Shipping Costs: Shipping fees are non-refundable. You are responsible for return shipping unless the product was damaged or incorrect.